How can we help?
Answers to the most common questions from buyers and suppliers.
How do I request quotes?
Post a request for quotation with your product, quantity and destination, then invite up to five suppliers. Quotes arrive in your requests list and by email, where you can compare landed cost, lead time and terms.
How do payments work?
Orders use escrow: a 30% deposit when you order and the balance before shipping. Funds are released to the supplier only when you confirm receipt. See Trade Assurance for details.
Can you ship my order?
Yes, as an optional add-on. Once the deposit is paid, open the order and choose Get a shipping quote. We reply with the carrier rate plus our service fee, and customs clearance or cargo insurance if you ask for them. Each shipment is quoted on its own; there is no fixed price. You pay shipping by bank transfer, separately from escrow.
What does “Verified” mean?
Our operations team has checked the supplier’s trade licence, address and legal entity. Suppliers apply from Verification in their account menu.
Can I buy and sell with one account?
No. Each account is either a buyer or a supplier. If your company also sells, register a separate supplier account with another email address.
I didn’t receive an email
Check spam first. You can resend the confirmation email from Account settings. Password reset links expire after one hour.
